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In your ePortfolio you should now add some reflections and answer the assignment presented below related to step 5: Customer relationships and channels. Access to the ePortfolio will be given to you by your course provider. Only “level 2-students” will do the last assignment.
Reflections
- Describe something you learned in this session.
- Describe something that puzzled you in this session.
- Describe something that one of your group colleagues did or said that you found helpful.
- Describe something you want to find out more about as a result of today’s session.
- How could the session be improved? Consider telling the facilitator.
- What progress have you made on your personal BMC?
- How are you meeting your SMART goal?
Assignment: Customer relationships and channels
In this assignment you should:
- add customer relationships and channels to your BMC template.
- engage with the group either to describe your BMC in detail or to give feedback on someone else’s BMC.
- added a reflective entry to the ePortfolio that addresses at least one of the prompt questions in the reflections.
Level 2 Video assignment: Why should I have a relationship with my customers?
Reflect on the different relationships you can build with your customer. What are the pros and cons for the different customer relationships?
Aim to write 300-750 words.