ePortfolio conversation 5: what have you learned?

In your ePortfolio you should now add some reflections and answer the assignment presented below related to step 5: Customer relationships and channels. Access to the ePortfolio will be given to you by your course provider. Only “level 2-students” will do the last assignment.


  • Describe something you learned in this session.
  • Describe something that puzzled you in this session.
  • Describe something that one of your group colleagues did or said that you found helpful.
  • Describe something you want to find out more about as a result of today’s session.
  • How could the session be improved? Consider telling the facilitator.
  • What progress have you made on your personal BMC?
  • How are you meeting your SMART goal?

Assignment: Customer relationships and channels

In this assignment you should:

  • add customer relationships and channels to your BMC template.
  • engage with the group either to describe your BMC in detail or to give feedback on someone else’s BMC.
  • added a reflective entry to the ePortfolio that addresses at least one of the prompt questions in the reflections.

Level 2 Video assignment: Why should I have a relationship with my customers?

Reflect on the different relationships you can build with your customer. What are the pros and cons for the different customer relationships? 

Aim to write 300-750 words.

Video link